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Your feedback

Dear Guest,

Thank you for taking time to give us your feedback. We highly appreciate your opinion, and the feedback we receive will allow us to closely monitor and improve our service.

We appreciate your time and have therefore kept the feedback card as brief as possible. It should take just a couple of minutes to complete.

Please indicate the purpose of your visit:

Day conference, meeting or training
Residential conference or training
Banquet, dinner dance or similar event
Individual or group accommodation

In association with:

www.visitlondon.com

www.venuemasters.co.uk

www.investorsinpeople.co.uk

Top

General

1. Are you a visitor or the organiser of the event?
Delegate/visitor Organiser

2. Your overall impression of our venue:
Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied

3. Would you recommend our venue?
Yes No

4. Value for money?
Excellent	Good	Satisfactory		Poor

Facilities
1. Overall impression
Poor	Adequate	Good	Very good	Excellent	N/A

2. Comfort of meeting rooms and furniture
Poor	Adequate	Good	Very good	Excellent	N/A

3. Quality of environment: temperature, ventilation, noise, etc
Poor	Adequate	Good	Very good	Excellent	N/A

4. Cleanliness of facilities
Poor	Adequate	Good	Very good	Excellent	N/A

5. Standard of audio-visual equipment and services
Poor	Adequate	Good	Very good	Excellent	N/A

6. Helpfulness and attitude of staff
Poor	Adequate	Good	Very good	Excellent	N/A

Catering and Hospitality
1. Overall impression
Poor	Adequate	Good	Very good	Excellent	N/A

2. Presentation of food
Poor	Adequate	Good	Very good	Excellent	N/A

3. Portion size
Poor	Adequate	Good	Very good	Excellent	N/A

4. Quality of food
Poor	Adequate	Good	Very good	Excellent	N/A

5. Variety of food
Poor	Adequate	Good	Very good	Excellent	N/A

6. Quality of drinks
Poor	Adequate	Good	Very good	Excellent	N/A

7. Helpfulness and attitude of staff
Poor	Adequate	Good	Very good	Excellent	N/A

Accommodation
1. Overall impression
Poor	Adequate	Good	Very good	Excellent	N/A

2. Room furnishings
Poor	Adequate	Good	Very good	Excellent	N/A

3. Quality of environment: temperature, noise, etc
Poor	Adequate	Good	Very good	Excellent	N/A

4. Comfort of bedrooms
Poor	Adequate	Good	Very good	Excellent	N/A

5. Cleanliness of bedrooms
Poor	Adequate	Good	Very good	Excellent	N/A

6. Bathroom facilities
Poor	Adequate	Good	Very good	Excellent	N/A

7. Kitchen facilities
Poor	Adequate	Good	Very good	Excellent	N/A

8. Attitude and helpfulness of staff
Poor	Adequate	Good	Very good	Excellent	N/A

Information available
1. Signposting and directions on campus
Poor	Adequate	Good	Very good	Excellent	N/A

2. Quality of your reception at the College
Poor	Adequate	Good	Very good	Excellent	N/A

3. Information available on website
Poor	Adequate	Good	Very good	Excellent	N/A

4. Maps and directions to the venue
Poor	Adequate	Good	Very good	Excellent	N/A

5. Handling of queries
Poor	Adequate	Good	Very good	Excellent	N/A

Other
1. What did you enjoy most about visiting the College?
2. What did you enjoy least about visiting the College?
3. Any other comments?